Once Human Official Release FAQ 1. Platforms and Servers Q1: How many characters can I create on the same account? A1: Due to technical limitations, only one character can be created per account at launch. After joining a server, you will not be able to create a character on any other server. We aim to provide support for multiple characters per account in August 2024. Thank you for your understanding, and we apologize for any inconvenience caused. Q2: Are game accounts cross-platform? Can I play on multiple platforms? A2: Once Human accounts are cross-platform. If you log in using the same account, you will gain access to your character, regardless of platform. However, cross-platform support is not available for some account types, such as Steam accounts, due to their inherent limitations. We will be adding more account options in the future to make it easier for you to play across platforms. For now, please choose your platform based on your personal preferences. Q3: Can I play with players on other platforms if I log in using Loading Bay? A3: Of course you can! All platforms have access to the same servers. Whether you log in through Loading Bay, Steam, or any other platform, you will be able to play with your friends so long as you are all on the same server. Q4: What are seasons in the game? And what are scenarios? A4: Once Human has a season system. Each server only exists for a single season, and only has a single scenario. The content available on the server depends on its scenario. Every scenario offers different rules, environments, and stories to diversify your experience. When your current server's season ends, you can move all resources and items you have earned during the season to your personal domain at Eternaland. You will then be able to register for another season. To make things easier to understand, we will have two servers at launch: Manibus (PvE only) and Evolution's Call (includes PvP content). You are free to choose whichever server you prefer. We have many scenarios in reserve and are currently developing new scenarios. Keep an eye out for later announcements regarding new scenarios, they should be coming very soon. Q5: Which scenario should I choose, Manibus (PvE) or Evolution's Call (PvP)? A5: To make things simple for new players, Manibus (PvE) and Evolution's Call (PvP) will be similar at launch, with basically the same rules, content, and story. The main differences are as follows. 1. Manibus (PvE) does not include any PvP content. You will be able to fight powerful monsters and experience open-world survival with your friends and at your own pace. 2. Evolution's Call (PvP) includes PvP content, such as Stronghold Conquest. Nearly all PvE content will also be available, so you will still be able to enjoy fighting fearsome entities. Rewards in both scenarios are the same. You should choose your scenario based on whether or not you want to take part in PvP content. Q6: Will I lose all my rewards and items when a season ends? If not, which items will I keep? A6: At the end of a season, you get to keep important resources like Blueprints, Cosmetics, Furniture Formulas, and Weapon Accessories. However, common resources, weapons, and items will be transferred to your personal domain, Eternaland, to maintain fairness. Some resources in Eternaland can be carried over to a new season, while others can be used to construct your personal domain. Eternaland offers freedom for customization, and we plan to add more features to encourage user-generated content. You can design Eternaland as you like and invite friends to join in the fun. 2. System Requirements and Installation Q1. What languages does Once Human currently support? A1: At launch, the PC version of Once Human is available in English, German, French, Japanese, Korean, and Traditional Chinese. We plan to add Russian and Spanish in September, and aim to support more languages in the future. Stay tuned for updates! If you want the game to support your language, please let us know. Just drop us a message on the Customer Service channel in the Feedback section on our Discord server. Q2: What are the minimum and recommended system requirements? A2: The following requirements are a reference for playing Once Human at 1080p. Minimum: OS: Windows 10 (64-bit) CPU: Intel Core i5-4460 RAM: 8GB RAM GPU: NVIDIA GeForce GTX 750 Ti, 4 GB or AMD Radeon R9 270 DirectX: Version 11 Available Storage Space: 60GB Recommended: OS: Windows 10 (64-bit) CPU: Intel Core i7-7700 RAM: 16GB RAM GPU: NVIDIA GeForce GTX 1060, 6 GB or AMD Radeon RX 580 DirectX: Version 11 Available Storage Space: 70GB SSD For 60 fps performance: OS: Windows 10 (64-bit) CPU: Intel Core i5-12400F RAM: 16GB RAM GPU: NVIDIA GeForce GTX 3060 or AMD Radeon RX 6650 XT DirectX: Version 11 Available Storage Space: 70GB SSD Q3: Why does Once Human require so much storage space and RAM? A3: Once Human offers a high-quality audiovisual experience. This requires a large amount of storage space for HD images, textures, sound effects, and map files. Additionally, as an MMO survival game, we aim to render long viewing distances so that players can see structures in the world as far as possible. We are continuously working to optimize the game for the best possible experience. Thank you for your understanding. Q4: Why can't I change the install location of Loading Bay? A4: While trying to change Loading Bay's install location, you may receive no response when you click the Browse button. If this occurs, try deleting all Once Human and Loading Bay files from your device, then download and install them again. If you have not previously installed Loading Bay, and receive no response when you click the Browse button to change the install location, then please contact us via the Customer Service channel in the Feedback section on our Discord server [img]https://clan.akamai.steamstatic.com/images/42949884/4ec3efedfd2406dc99950df644b2794b3aa5d35b.png[/img] Note: We are planning to release an update that will allow you to migrate the game files to a new location in the future. Stay tuned for more information! Q5: The language I chose when installing Loading Bay is not available in Once Human. How do I fix this? A5: When you install Loading Bay, you are asked to select a language for the launcher. However, Once Human has separate language settings available inside the game. We are working on adding more supported languages. Thank you for your understanding. Q6: Why can't I switch to a different Loading Bay account? A6:If you wish to switch to a different game account, you must first log out of your current Loading Bay account, then log in using your new account. We will continue to optimize account features to make it easier to switch accounts in the future. Q7: When I click the Download button, nothing happens. How do I fix this? A7: Check if you are using a VPN. If so, disable the VPN, then restart the client and re-download Once Human. Q8: What should I do if the game fails to download or install? A8: Check if your network connection is stable and that your device meets the minimum requirements. Try restarting the client or deleting all game files, then reinstall Once Human. If the issue persists, contact Customer Service in the Feedback section on our Discord server. Tip: Before installing Once Human, check if you have sufficient storage space on the installation drive to avoid any problems with installing the game. Q9: I get a low frame rate when playing Once Human. What should I do? A9: Try reducing the game's graphics settings to increase the frame rate. For instance, a) Lower the resolution. b) Lower special effects or texture quality. c) Lower the rendering quality or other settings. You can find these settings by pressing [ESC] → [Settings] → [Graphics] → [Performance]. Q10: My device exceeds Once Human's minimum system requirements. Why am I still getting slow performance in the game? A10: Even if your device exceeds Once Human's minimum system requirements, slow performance could result from several factors. Try reducing graphics settings such as texture quality to improve the game's performance. If you encounter slowdown during your playthrough, report it to our Customer Service in the Feedback section on our Discord server. Q11: The game keeps crashing. How do I fix it? A11: If the game keeps crashing or if you encounter any graphical errors, try updating your drivers or repairing the game client. If the issue persists, go to Customer Service in the Feedback section on our Discord server, and we will assist you as soon as possible. Certain controllers, such as pedals and gearbox controls for driving games, or joysticks for flying games, may cause compatibility errors with Once Human. If you have any such controllers attached, try disconnecting them. Q12: How do I give feedback if I encounter any problems? A12: Visit https://discord.gg/ryyy9GtP to join our official Discord server, then send your feedback to our Customer Service in the Feedback section on our Discord server. Method 1: Go to Customer Service in the Feedback section on our Discord server and follow the instructions. [img]https://clan.akamai.steamstatic.com/images/42949884/32234b2d30814941ce599a4cb62de45071f1d694.png[/img] Method 2: Join our official Discord server, click on [Show Member List] in the top right corner, then click [Once Human Game Support] to send us a direct message. [img]https://clan.akamai.steamstatic.com/images/42949884/8b6d3b52ecbcfa3ac6905a1ab384584d3d6c6a65.png[/img] Q13. Will Once Human support DLSS at launch? Once Human does not support DLSS at launch due to the ongoing optimization and integration of certain features. However, DirectX 12 is supported, although it might result in a slight frame drop compared to DirectX 11. Q14. Will Once Human support controllers and Steam Deck at launch? Due to ongoing technical adjustments, Once Human does not support controllers and Steam Deck at launch. Our development team is actively working on changes to bring controller support as soon as possible. We expect to complete this by August. 3. In-game Rewards Q1: Will there be any launch rewards for the official release? A1: In celebration of Once Human making it to the top five on Steam's Global Top Wishlist, all players will receive milestone rewards. Q2: How do I claim my rewards for participating in the CBT? A2: Lightforge Medals will be delivered to the mailbox of your first character. Other rewards, such as Cosmetics and Avatars, will be sent to the email address you provided as Redemption Codes. You can then redeem these codes in the game. Note: Lightforge Medals can only be redeemed to the same account used during the CBT. If you encounter any issues, contact us via the in-game Customer Service. Q3: Where can I follow Once Human on social media? A3: You can follow us on the following social media platforms to gain access to the latest news and events. Discord: https://discord.gg/oncehuman X (English): https://twitter.com/OnceHuman_ X (Japanese): https://twitter.com/OnceHuman_JP Facebook (English): https://www.facebook.com/OnceHumanOfficial Facebook HMT: https://www.facebook.com/OnceHumanHMT YouTube: https://www.youtube.com/@oncehuman_official TikTok: https://www.tiktok.com/@oncehuman_official Reddit: https://www.reddit.com/r/OnceHumanOfficial/ Instagram: https://www.instagram.com/oncehuman_official/ NAVER: https://game.naver.com/lounge/Once_Human/home Q4: What free cosmetics and rewards are available during the launch period? A4: You can obtain all weapons and gear in the game for free. Additionally, you can unlock over 700 rewards as you explore the expansive 256 square kilometers open world. These rewards include 400 unique weapons and weapon accessories, 200 building modules, 100 armor types, and numerous cosmetic items. Stay tuned for the latest events and announcements for more details. 4. For Veteran Players Q1: I lost my Redemption Code from Steam Next Fest. Can I recover it or receive a new one? A1: No, we are unable to re-send Redemption Codes. Q2: I have an existing installation of Once Human. Do I need to delete it before downloading the official release? A2: Yes, you will need to delete previous game versions and launchers and re-download the game. Other Q: How do I report rule violations by other players? How do I appeal if I've been falsely reported by other players? A: You can report cheating or other violations on our official Discord server. Visit https://discord.gg/oncehuman and join our Discord server, then file the report using the Anti-cheat Bot. After joining our Discord server, click the [Show Member List] button in the top right corner, click [Anti-cheat Bot], and send a direct message to file the report. Provide as much information as possible to help us verify and address the issue quickly. 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