Dear Players, This announcement is especially written for server owners / players that rented servers in the past 2 weeks. Many of you recently experienced that private servers we're having technical issues. We have been on top of the situation since. Players that pay money to rent those servers and then can't use them properly was never supposed to happen and is definitely something we never wanted to happen either. We really understand the situation for those players and we will always do everything that's necessary to compensate in any way for what ever got lost. Here's a small timeline to summarize the situation up and make it a bit more clear for everyone: [h1]Sunday - February 12, 2017:[/h1] Upgrade of our servers (hardware). After the upgrade we decided to increase the amount of rent able servers since our available space got increased. -> Available server slots to rent increased. [h1]Tuesday - February 14, 2017:[/h1] Start of the GC sale. People started renting an insanely amount of servers. At THIS day the problem started happening. [h1]Friday - February 17, 2017:[/h1] First compensation. At this moment the issues were still not fixed so we decided to compensate everyone that had servers rented in between the time the problems started happening (February 14, 2017) until that moment (February 17, 2017). Compensation was 1000 GC. (Server costs per day are around 300 GC) We also announced that at this moment we still didn't fix the issue and that we would see from there how much / if we compensate again depending on how the situation proceeded. [h1]Wednesday - February 22, 2017:[/h1] Patch Day! This patch contained some possible fixes / improvements to the private servers. We hoped the problem would be resolved but it wasn't. We also updated you [img][/img]all in the actual patch notes about the situation again. [h1]Thursday - February 23, 2017:[/h1] Today. We have been working since the patch on this issue. Already done major improvements and it looks like everything is fixed now! [b]We also found out that the problem was only happening to EU servers.[/b] Obviously between this moment and the last time we compensated there's still been problems which made us decide to compensate again for that period of time.[img][/img] Since the problem is fixed now, this will be the final compensation. [h1]Between: February 17, 2017 (Last Compensation)[/h1] And [h1]Between: February 23, 2017 (Now)[/h1] We compensate: [h1]2000 GC to everyone that owned EU servers in this period of time[/h1] We are truly sorry for the troubles you have experienced. We want to thank you for your patience during this period. Best Regards, // Infestation: The New Z - Staff Team